Homecare Plus meets strict guidelines so that your client gets a high quality service.

Homecare Plus will provide you with day to day support, such as….

• Making sure the care put in is working for your client.

• Matching suitable workers with clients.

• Working with you to try to solve any problems.

• Working together with Case Managers to make any changes requested by your client.

Homecare Plus Complaints Policy

We encourage clients to talk to the worker first if there is a problem to try to resolve any issue at this level.  Discuss the way you feel and try to get them to understand.  It is important to Homecare Plus that if you have a concern or complaint, that something is done to resolve it.  

(A copy of our Complaints Policy can be obtained at your request)

Occupational Health and Safety Policy

Under Occupational Health and Safety Law, workers have certain rights.  This includes their safety in people’s homes and in the community.

As a service provider we are required to carry out a safety assessment to make sure our staff are not exposed to anything that could put them at risk i.e. faulty electrical equipment.

Workers also need to take proper care of their backs when transferring or lifting someone, and may need to use transferring or lifting devices.

The case manager and service provider should be involved in helping to sort out any issues.

1.       At Homecare Plus we aim to minimize the risk of injury to our staff and other persons.  We have adopted a planned approach to manage occupational Health and Safety issues.

2.       The objectives of our policy are to ensure that all hazards or risks to employees are identified, and where they cannot be eliminated, they can be effectively controlled.

3.       Measures to control hazards will be reviewed regularly.

4.       Employees are encouraged to contribute to the decision making process on occupational health and safety matters.

5.       All office/field staff receives the information, training and supervision needed to carry out their roles safely.

(A copy of our Occupational Health and Safety Policy can be obtained at your request)

Quality control

Homecare Plus is keen to ensure a quality service is maintained.  Clients will be randomly picked on a monthly basis for feedback on the service they are receiving.

Results are noted on the clients file and reported back to the staff member.

(A copy of Homecare Plus’s quality standards policy is included at the back of this manual)  

Homecare Plus Referral

Homecare Plus staff are available during office hours to take your referral.  You may request a copy of our referral form (a sample of this form is included in this booklet)

Homecare Plus can also be contacted out of hours for cancellations, changes to a service, last minute referrals or emergency care for your clients.

‘Our out of hours service is available 24 hours a day/ 7 days a week.’

A list of services and prices can also be obtained by calling Homecare Plus. 

1.      All office/field staff receives the information, training and supervision needed to carry out their roles safely.  

(A copy of our Occupational Health and Safety Policy can be obtained at your request)

Quality control

Homecare Plus is keen to ensure a quality service is maintained.  Clients will be randomly picked on a monthly basis for feedback on the service they are receiving.

Results are noted on the clients file and reported back to the staff member.

(A copy of Homecare Plus’s quality standards policy is included at the back of this manual)  

Homecare Plus Referrals

Homecare Plus staff are available during office hours to take your referral.  You may request a copy of our referral form (a sample of this form is included in this booklet)

Homecare Plus can also be contacted out of hours for cancellations, changes to a service, last minute referrals or emergency care for your clients.

  ‘Our out of hours service is available 24 hours a day/ 7 days a week.’

A list of services and prices can also be obtained by emailing or calling Homecare Plus on 03 5332 4558 .